Windows
Check your system version and installer source. If connecting fails, check the local network and firewall.
More devices
Your connection, beyond one screen
Installation steps and permissions vary by operating system. Choose your device to learn what to check before getting started.
macOS
Verify the app signature and network permissions, then retest after switching networks.
iPhone and iPad
Verify the developer in a trusted app store and approve necessary network configuration prompts.
Android phones and tablets
Check the installer source and permissions. Battery-saving settings can affect background connections.
Ready to get started?
Start with your device and find a straightforward path forward.
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